🩺 Warranty Policy — SurgicalVeterinery.com
At SurgicalVeterinery.com, we take pride in the quality and precision of every surgical instrument we manufacture and supply. Each instrument is crafted using high-grade stainless steel under strict quality control to ensure performance, reliability, and durability in every procedure.
✅ Our Warranty Promise
We guarantee that all instruments supplied by SurgicalVeterinery.com are free from manufacturing defects in both material and workmanship. If any product is found defective under normal use, it will be repaired or replaced after inspection by our quality team.
🕒 Warranty Duration
Different products have different warranty periods depending on their design and materials.
Typical coverage includes:
Stainless Steel Instruments – 2 Years
Tungsten Carbide Instruments – 3 Years
Titanium Instruments – 3 Years
Scissors and Cutting Instruments – 1 Year
⚙️ Conditions of Warranty
The warranty applies only when instruments are:
Used for their intended veterinary surgical purpose.
Properly cleaned, sterilized, and maintained.
Not altered, mishandled, or repaired by unauthorized persons.
🚫 Not Covered by Warranty
This warranty does not cover:
Normal wear and tear due to regular use.
Rusting or staining caused by improper cleaning or sterilization.
Damage due to misuse, drops, or applying excessive force.
Instruments that have been re-etched, modified, or physically altered.
🔄 Repair & Replacement Procedure
If you believe your instrument qualifies for warranty service:
Contact our Customer Support team at info@cti-surgivet.com
Provide the product name, invoice number, and clear photos of the issue.
Our quality assurance team will review your request and guide you through the next steps.
Upon approval, the item will be repaired or replaced at no additional cost (excluding shipping if applicable).
💡 Product Care Reminder
Proper maintenance ensures long life and accuracy of surgical instruments. Always:
Rinse instruments immediately after use.
Avoid harsh chemicals.
Dry thoroughly before sterilization.
Store instruments in a clean, dry environment.
📞 Contact Information
For warranty or repair inquiries:
Email: info@cti-surgivet.com
Phone: +92 313 868 2068
Address: Small Industrial Estate
Sialkot, PAKISTAN